Privacy Policy

Buddy Pet Sitters LLC

Last Updated: 4/8/2026

1. Introduction

Buddy Pet Sitters LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (including our Jobber-hosted site) or use our services.

This policy also outlines how we handle email and SMS/text messaging communications in compliance with applicable laws and The Campaign Registry (TCR) requirements.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

• Name

• Address

• Email address

• Phone number

• Emergency contact information

b. Pet Information

• Pet names, breeds, ages

• Medical conditions and veterinary details

• Behavioral notes

c. Service Information

• Appointment details

• Service history

• Payment and billing information

d. Technical Data

• IP address

• Browser type

• Website usage data (cookies, analytics)

3. How We Use Your Information

We use your information to:

• Provide and manage pet care services

• Process bookings and payments

• Communicate with you regarding services

• Send service updates, reminders, and invoices

• Improve our website and customer experience

• Comply with legal obligations

4. Email & SMS/Text Messaging Communications

a. Consent to Receive Communications

By providing your phone number and/or email address, you expressly consent to receive communications from Buddy Pet Sitters LLC, including:

• Appointment confirmations and reminders

• Service updates

• Billing notifications

• Customer support responses

• Promotional or marketing messages (if separately opted in)

Consent is not a condition of purchase.

b. SMS/Text Messaging (A2P 10DLC Compliance)

In accordance with The Campaign Registry (TCR):

• Message frequency may vary based on your services and interactions

• Message and data rates may apply depending on your mobile carrier

• You may opt out at any time by replying STOP to any message

• For assistance, reply HELP or contact us directly

We do not send unsolicited messages. All SMS communications are sent only after proper opt-in consent.

c. Opt-In Methods

You may opt in to receive messages by:

• Submitting a form on our website

• Checking a consent box during booking

• Providing verbal or written consent during onboarding

d. Opt-Out & Withdrawal of Consent

You can withdraw consent at any time:

• SMS: Reply STOP

• Email: Click “unsubscribe” in any email

• Direct request: Contact us using the information below

5. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information only with:

• Service providers (e.g., payment processors, scheduling platforms like Jobber)

• Veterinary providers in emergency situations

• Legal authorities when required by law

All third parties are required to maintain the confidentiality and security of your information.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. We have cybersecurity insurance to further protect your data. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain personal information only as long as necessary to:

• Provide services

• Maintain business records

• Comply with legal obligations

8. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal data

• Request corrections

• Request deletion of your information

• Withdraw consent for communications

To exercise these rights, contact us directly.

9. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality

• Analyze usage patterns

• Enhance user experience

You can adjust your browser settings to refuse cookies if preferred.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with the revised effective date. Continued use of our services constitutes acceptance of any changes.

12. Contact Information

Buddy Pet Sitters LLC
616 Shenandoah Trl, Elgin, IL
331-286-8789
info@buddypetsitters.com

13. TCR Required Disclosures Summary

For compliance with The Campaign Registry, we affirm:

• Brand Identification: Messages will clearly identify Buddy Pet Sitters LLC

• Opt-In Consent: Obtained prior to any SMS messaging

• Opt-Out Mechanism: STOP to unsubscribe at any time

• Help Instructions: HELP keyword supported

• Message Clarity: Messages will clearly state purpose (service vs. marketing)

• No Third-Party Marketing: No sharing of opt-in data for external marketing

• Data Use Limitation: Information used only for stated purposes

By using our website or services, you acknowledge that you have read and understand this Privacy Policy and agree to its terms.